Return & Exchange Policy for Danaleigh Apparel
At Danaleigh Apparel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns and exchanges under the following conditions:
1. Return Policy
1.1 Eligibility for Returns
•We accept returns within 30 days of purchase.
•To be eligible for a return, the item must be unused, unwashed, and in original condition with tags attached.
•Custom-made or personalized items are non-returnable unless defective or damaged.
•Returns are accepted for regular-priced items only. Sale items are not eligible for return.
1.2 Return Process
•To initiate a return, please contact us at [email protected] or call +1 (316) 263-2291.
•You will receive a Return Authorization Number (RAN) and instructions for returning the item.
•Please ensure the item is securely packed to prevent damage during return shipping.
1.3 Return Shipping
•Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective products).
•We recommend using a trackable shipping service to ensure your return reaches us safely. Danaleigh Apparel is not responsible for lost or misdirected returns.
1.4 Refund Processing
•Once your return is received and inspected, we will process your refund.
•Refunds will be issued to the original method of payment and may take up to 7-10 business days to reflect in your account, depending on your payment provider.
•Shipping costs are non-refundable unless the return is due to an error on our part.
2. Exchange Policy
2.1 Eligibility for Exchanges
•We accept exchanges within 30 days of purchase, provided the item is unused, unwashed, and in its original condition with tags attached.
•Exchanges are available for size, color, or style changes, subject to product availability.
2.2 Exchange Process
•To initiate an exchange, please contact us at [email protected] or call +1 (316) 263-2291.
•If the desired item is in stock, we will assist you with the exchange and ship the new item once the returned item is received.
2.3 Shipping Costs for Exchanges
•Customers are responsible for the return shipping costs when exchanging items. However, we will cover the shipping cost for the replacement item.
3. Defective or Damaged Items
3.1 Defective or Damaged Products
•If you receive a damaged or defective product, please contact us within 7 days of receiving the order.
•We will either replace the item or provide a full refund depending on your preference and product availability.
3.2 Return Shipping for Damaged Items
•If the item is defective or damaged, we will provide a prepaid return label for the return shipping. You will not be responsible for return shipping costs.
4. Non-Returnable Items
The following items are non-returnable:
•Custom-made or personalized products.
•Sale or clearance items.
•Gift cards and store credits.
5. How to Contact Us
If you need assistance with a return or exchange, please contact us:
Danaleigh Apparel
Phone: +1 (316) 263-2291
Email: [email protected]
Address: 207 S Reno Ave, Burrton, KS 67020, USA
We aim to process all returns and exchanges as quickly as possible. If you have any questions or concerns, don’t hesitate to reach out to our customer service team for assistance. Thank you for shopping with Danaleigh Apparel!